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SaaSEnterpriseUX Research2024

Meshimer

Web traffic filtering platform for the US market

Role

Lead UI/UX Designer & Architect

Duration

8 months

Outcome

Complete platform redesign

Overview

Meshimer is a leading US-based web traffic filtering platform used by enterprises to manage, analyse, and optimise their digital traffic. The existing platform had grown organically over years, resulting in a fragmented user experience that was difficult to navigate.

The Challenge

The legacy interface suffered from information overload, inconsistent navigation patterns, and a steep learning curve that was causing churn among new users. Stakeholders across engineering, sales, and support all had different visions for the product.

The Approach

I started with extensive user research — interviewing power users, analysing support tickets, and running competitive audits. From there, I built the complete information architecture from scratch, created detailed wireframes for every flow, and developed high-fidelity prototypes that were tested with real users before handoff. Throughout the process, I maintained close communication with stakeholders to align business goals with user needs.

Key Results

  • Complete platform architecture redesigned from the ground up
  • Full wireframe and prototype library delivered
  • Stakeholder alignment achieved across 4 departments
  • User onboarding time reduced significantly
  • Design system established for consistent future development
Meshimer screenshot 1
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